The quote goes to whoever answers first. Usually not you.
Nobody rings one landscaper and waits. Cushy answers every call and enquiry in under 60 seconds, has the conversation, and books the site visit in your calendar.
What's actually happening while you're on site
It rang out.
You were in a trench with an excavator running. By the time you climbed out and checked, they'd scrolled to the next landscaper on the map.
It sat in the inbox.
The enquiry landed while you were still packing up the trailer. You saw it the next morning. They'd already booked someone in for Saturday.
You replied, then went quiet.
You fired off a text from the ute at a red light. They asked what it'd cost roughly. That one sat until the weekend.
You can't answer a phone and lay a retaining wall at the same time. That's not a discipline problem, it's a systems problem, and it's fixable in five days.
One backyard build is $25,000. This is $990 a month.
Plus GST, and winning the job shouldn't depend on whether you were near your phone.
Pick the one that's you
Same system, written for how your trade actually works. Different numbers, different questions, different busy season.
Why the first reply wins the job
Lead response automation is a system that replies to every enquiry within seconds and books the job, without anyone picking up the phone.
Work out what your reply time is costing you
Four questions. The last one is the only estimate in here, and it's yours.
Cushy costs $11,880 a year before GST. You'd need about 8 extra jobs a year to cover it.
We assume half the enquiries you're slow on would have gone elsewhere anyway, and a 30% margin on the rest. The cost is quoted before GST because a registered business claims it back. On a maintenance round, count a client at what they're worth over a year rather than one visit. Directional, not a forecast.
Three steps. You do one of them.
Fifteen minutes of your time in total, start to finish.
- 1We do this
We time you
Twenty minutes. We look at where your enquiries land now and how long they actually sit. Usually you find out something you didn't want to know.
- 2We do this
We build it
Your number, your words, your calendar. Live in five days. You approve every line before it goes anywhere.
- 3You do this
You turn up to the job
It's already booked, with the details attached. You just drive there.
Everything, done for you.
- Every enquiry answered in under 60 seconds, or that month is free
- Missed calls get a text back in seconds, 24/7
- Web, Facebook and Google enquiries answered instantly
- It holds the conversation: what's the job, whereabouts, when suits
- The booking lands in your calendar with the details attached
- Your own Australian mobile number, so replies come back to you
- Written in your words. You approve every line before it goes live
- Monthly proof report: enquiries in, response time, jobs booked
- Cancel by email any time. No contract, no exit call
Not your average answering service.
| What it does | Cushy | Answering service | You, on the tools |
|---|---|---|---|
| Replies in under 60 seconds | Yes | No | No |
| Answers at 6am on a Sunday | Yes | Yes | No |
| Works out what the job actually is | Yes | No | Yes |
| Books it straight into your calendar | Yes | No | Yes |
| Sounds like you, not a call centre | Yes | No | Yes |
| Chases the quote afterwards | Yes | No | No |
| Costs you | $990/mo + GST | $400 to $1,500/mo | A job a month |
See the full comparison, including where an answering service wins →
Miss the minute, the month is free.
Every enquiry, under 60 seconds. If we ever miss it, that month is free.
Not a refund you have to chase. We track every response time and it's on your monthly report, so if the number slipped, you'll see it there before you have to ask.
And there's no contract. Cancel by email, any time, no phone call, no exit conversation.
We run it in our own family's business
I'm Jayden. Our family runs BCW Garden Care in Melbourne's east, about 15 enquiries a month. It has been running Cushy for three months.
Nobody stops mowing to answer the phone any more, and the 7pm enquiry gets a 7pm answer instead of waiting until nine the next morning.
Read the case study, including what we can't claim yet →
Every system I sell, I run in our own trade first.
One price. No contract.
No setup fee. Cancel by email any time. Miss the 60 seconds and that month is free. Charged as $1,089 a month including GST.
- Live within 5 business days
- Everything built, run and tuned by us
- Pay 12 months up front, get it for the price of 10
Common questions
Under a minute, usually within a few seconds. The moment a call rings out or a form is submitted, the reply is on its way. It works at 6am on a Sunday.
$990 a month plus GST for up to 50 enquiries, and $1,690 a month plus GST above that. What Stripe charges is $1,089 and $1,859, and if you're registered for GST you claim that back on your BAS. No setup fee and no contract.
Some will, most won't, and it matters less than you'd think. The setup asks you to paste your last three texts to a customer so we write it in your words, no “we value your enquiry”. You approve every line before it goes live.
No. Cancel by email any time, no phone call, no exit conversation. We'd rather keep you because it works.
Then cancel it. There's nothing to get out of. And any month where we miss the 60-second response on any enquiry is free regardless.
No. You get a dedicated Australian mobile number that sits alongside your existing one. Your number stays exactly as it is.
It says so and holds the conversation open rather than guessing. You get an alert, and the customer gets a reply from an actual person, you, without having lost the thread.
Yes, when it's done properly. We only reply to people who contacted your business first, every message identifies you by name, and every thread carries an opt-out that works instantly.
An answering service takes a message. This has the conversation, works out what the job is and where, and puts a booking in your calendar with the details attached. You don't ring anyone back.
Five business days from your setup form coming back. Fifteen minutes of your time in total.
Too flat out to answer the phone?Good. That's the point.
Twenty minutes on a call. We'll time how long your enquiries actually sit, show you what we'd build, and you'll know by the end whether it's worth doing.