You're the only salesperson. And you're on the tools.
Kitchens, bathrooms and extensions get sold by the owner, at night, after a day on site. Cushy texts every enquiry back in seconds, asks the room, the scope, the budget and the timing, and only books your time when it fits.
No sales calls · 6-month minimum · First month back if it books fewer than 3 quote visits
Stop giving up evenings to quote jobs that were never going ahead
When you're the only one who sells, every quote comes out of your evenings. The worst ones are the bathroom with a $10k budget and a $35k wish list, or the extension that's still an idea on a napkin.
Before anything is booked, Cushy asks what you'd ask: which room, what's in scope, a budget range, when they want it done, and whether plans or permits exist yet. Budgets that don't match the scope get a polite, honest reply.
Early-stage ideas get a call. Jobs ready for a measured quote get a site visit. Either way the answers are attached, so you know what you're walking into.
A call or a site visit. It books the right one.
You decide during setup which work needs a call and which needs you there in person. Cushy only books into the times your Google Calendar says you're free.
Early-stage ideas, no plans yet, or someone still working out scope and budget. Cushy books a call at a time you're free, with their answers in front of you.
A defined job with a budget that fits and timing that works. Cushy books the site visit for a measured quote, with the room, scope, budget and any plans attached.
You get a summary of every lead: what they wanted, whether they fitted, and what got booked. Every quoted customer gets a check-in at day 3, 7 and 14.
There's nothing to log into. Bookings land in your Google Calendar with the details attached. If it isn't sure, it hands the conversation to you instead of guessing.
What it looks like at 8pm on a Tuesday
Renovation enquiries often arrive after dinner, when people finally sit down to talk about it. That's also when you're writing up the last quote.
The maths on a $40,000 renovation
An estimate, not a result: 15 enquiries a month, a $40,000 average job and a 30% margin. Screening is the most reliable saving, then missed calls, then quote follow-up.
Budget, timing and suburb asked before booking, so 1 or 2 bad site visits a month (about 4 hours each) get screened out.
Calls missed on site and forms answered the next day, replied to in seconds, qualified and booked.
Every quoted customer checked in with at day 3, 7 and 14, if that lifts your win rate from about 25% to 28%.
Recovered leads alone come to about 3.2x the fee of $990 a month.
Recovered leads assume 20% of enquiries are lost today, Cushy saves 35% of those, and 25% of the saved ones become jobs. Job values and the save rate are estimates, to be replaced with real figures from audits and the first clients. Directional, not a forecast.
Would it pay for itself on your renovations?
Set to typical numbers for your trade. Change them to yours.
Cushy is $990 a month plus GST. On these numbers, recovered leads come to about 3.2x the fee, before screening or quote follow-up.
Extra jobs a month = enquiries x 0.20 lost x 0.35 saved x 0.25 won. Value = extra jobs x your average job x your margin. These are estimates from my business model, not results. Directional, not a forecast. See the pricing page →
No sales calls · 6-month minimum · First month back if it books fewer than 3 quote visits
Built for high-ticket jobs, said plainly
At $990 a month it only works when one extra job is worth a lot. A good fit ticks all of these.
Not for you if you're a service-call plumber or electrician, a cleaner, a mowing round, or a business with a full-time receptionist. If your jobs are under $15k, Cushy probably won't pay for itself, and I'll tell you that.
From application to live, all by text and email
No calls at any point. If something isn't clear, email hello@cushydigital.com and I'll reply within one business day.
Tell me what you do, where you work, your average job and roughly how many enquiries you get.
If Cushy won't pay for itself for your business, I'll say so and tell you why.
Your setup steps, the agreement and the payment link. The first payment covers your first month.
Forward missed calls, add one email address to your website form, and share your Google Calendar. You keep your number.
Your services, suburbs, budget range and the questions you'd ask, set up from what you told me.
Pretend customers go through your setup first, and you see the replies before it texts anyone real.
Every lead answered and screened, and quote visits in your calendar with the details attached. If Cushy books fewer than 3 qualified quote visits in your first 30 days, your first month is refunded.
No sales calls · 6-month minimum · First month back if it books fewer than 3 quote visits
“My clients want to talk to me, not a text.”
They will, and Cushy makes sure it's the right ones. It never quotes, designs or promises a start date.
It handles the first five minutes: which room, what scope, what budget, when, and whether there are plans or permits. Early ideas get a call with you, and jobs ready to price get a site visit. You still do the selling, just with people whose budget matches the job.
Weighing it up against paying someone to answer the phone? I compare the two honestly here.
Everyone wants it done by Christmas
Renovation enquiries come in waves: spring, then a rush of people wanting it finished before Christmas, then again in the new year once the holidays have given everyone time to stare at their kitchen.
The wave lands when you're busiest finishing last season's jobs, which is exactly when the evening quotes slip.
What renovation businesses ask
No. It never gives a price, a design or a start date. It finds out the room, the scope, the budget range, the timing and whether plans or permits exist, then books a call or a site visit so you can quote properly.
You decide during setup. Usually early-stage ideas, and jobs with no plans yet, get a call. Jobs ready for a measured quote get a site visit. Both land in your Google Calendar with the answers attached.
It asks whether plans or permits exist, so you know where the job is up to, but it never advises on them. If a customer asks, it tells them you'll go through it with them.
Yes. The questions change with the job, and you set them for each during setup. A bathroom gets asked which room and what's in scope, an extension whether plans or permits exist yet.
Every booking lands in your calendar, you get a text when one is made, and you get a summary of every lead. If it isn't sure about something, it hands the conversation to you instead of guessing.
$990 a month plus GST ($1,089 charged). The first payment covers your first month. There's a 6-month minimum, then it runs month to month and you cancel by email. Quote follow-up at day 3, 7 and 14 is included. The only extra is Quote Revival: $1,500 once, and only if it books 3 or more site visits.
It takes a season to see the pattern, and most of the value comes in lumps. A good month might bring one big job and a quiet month none, so a few weeks tells you very little. After 6 months it runs month to month, and you cancel by email.
If Cushy books fewer than 3 qualified quote visits in your first 30 days, your first month is refunded. A qualified quote visit is one booked in your calendar with the job type, suburb, timing and a budget in your range. If it books fewer than 3 of those, email me and I refund your first month.
I don't do sales calls. Everything you need to decide is on this site. If your question isn't answered here, email hello@cushydigital.com and I'll reply within one business day. Or apply: I review every application and tell you honestly if it won't pay for itself.
Keep using them. Cushy doesn't connect to ServiceM8, Tradify or hipages, and it doesn't need to. It answers the calls you miss and the enquiries from your own website form, then books into your Google Calendar. If a hipages customer rings and you miss it, they get a text back like anyone else, but Cushy doesn't read leads inside the hipages app. Once a job is booked, quote and invoice in whatever you use now.
Before you apply
One price, a 6-month minimum, a first-month guarantee, and the maths on whether it pays for itself.
Have a look →About 15 minutes to connect, a test run where you see the replies, then live on your real leads.
Have a look →Suburbs, seasonality, and why a Melbourne spring is its own problem.
Have a look →Stop driving to tyre-kickers.
And stop losing the ones who rang while you were on site. Apply in two minutes. I review every application within one business day, and if Cushy won't pay for itself for you, I'll say so.
$990 a month plus GST. 6-month minimum, then month to month.
No sales calls · 6-month minimum · First month back if it books fewer than 3 quote visits