Straight answers, no fluff.
What I've had to work out about replying to enquiries, missed calls and the rules around texting customers back. Written for pool builders, outdoor-living businesses and kitchen, bathroom and extension renovators, where one missed call can be a $40k job and a wasted site visit costs you half a day. Not for marketers.
How fast should a landscaper reply to an enquiry?
The honest answer, the research behind it, and what it means when you're on the tools all day.
Read it →Is it legal to text customers back automatically in Australia?
Yes, when it's done properly. Here's what the Spam Act actually requires, in plain language.
Read it →What to do about missed calls when you can't answer the phone
Five options for trades who are physically unable to pick up, and what each one actually costs.
Read it →Rather just have it done?
Apply in 2 minutes and I'll reply by email within one business day. If it fits, it takes about 15 minutes to connect. $990 a month plus GST, with a 6-month minimum.